Frequently Asked Questions (FAQs) – Poshaak Mahal

General Questions

What is Poshaak Mahal?
Poshaak Mahal is a clothing brand offering high-quality, stylish, and elegant apparel inspired by modern and traditional fashion.

Where is Poshaak Mahal based?
We are proudly based in Pakistan, delivering fashion with elegance and quality.

What types of clothing do you offer?
We offer unstitched fabric, embroidered dresses, and stylish casual & formal wear designed with premium quality.

Orders and Payments

How can I place an order?
You can place an order directly through our website by selecting your desired product and completing the checkout process.

What payment methods do you accept?
We offer Cash on Delivery (COD) and may offer advance payment options when required.

Can I make changes to my order after placing it?
Yes, you can request changes within 6 hours of placing your order by contacting us on WhatsApp.

Note:
Once our team has contacted you for order confirmation and the order is confirmed, changes will not be possible.

Shipping and Delivery

Do you offer international shipping?
Currently, we primarily deliver within Pakistan. For international orders, please contact us first.

How long does delivery take?
Orders are usually delivered within 3–5 working days.

How can I track my order?
Once your order is shipped, we will provide you with a tracking number.

Exchanges

Do you offer exchanges?
Yes, we offer exchange only (no returns or refunds).

When is exchange possible?
Exchange is only possible if there is an issue from our side, such as:

• Damaged or defective product
• Wrong article delivered
• Wrong size delivered
• Product not matching the description (fabric/design/details)

Important Note:
Exchange is not applicable for:

• Change of mind
• Personal dislike
• Size issues if correct size was delivered

How do I request an exchange?
You must contact us within 3 days of receiving your order with proof (images/videos).

📧 poshaakmahal1@gmail.com
📱 WhatsApp: 03477067900

Product Care

How should I care for my clothing?
We recommend gentle hand wash or dry cleaning for delicate fabrics.

Are the colors in the pictures accurate?
We try our best to display accurate colors, but slight variations may occur due to screen differences.

Contact Us

How can I contact customer support?
You can reach us through:

📧 Email: poshaakmahal1@gmail.com
📱 WhatsApp: 03477067900

What are your customer service hours?
Our support team is available 24/7 to assist you.